Terms of Service
If you are interested in an animal, please contact us immediately to inquire about your order, as animals available are on a first come, first serve basis. You can contact me at email@example.com. Be sure to include the ID for the animal(s) you're interested in.
All orders must be paid in full prior to shipment. Gecko Labs accepts payments by PayPal. Credit cards and debit cards can be accepted through PayPal.
Payment plans are welcome on orders over $200 with at least 25% *NON-REFUNDABLE* deposit, and are sorted on an individual basis. Please note that deposits are non refundable, but may be applied to another animal of your choice. If you lapse on your payment plan, then all deposits are forfeited. If you have a special circumstance please contact us and we will try to work out an arrangement.
You must be 18 years old to purchase, or have parental consent.
Gecko Labs ships via Reptiles2You, always using FedEx Overnight express, resulting in a typical delivery by 10:30am on the scheduled delivery date. Please be aware of your local laws in keeping reptiles. Currently we ship throughout the contiguous US (continental states, excluding Alaska.) We are amendable to exporting, though this is at the expense and effort of the buyer.
*Note the delivery by 10:30am is not a guarantee, but is a rather consistent estimate through FedEx*
We ship live animals overnight only on Mondays, Tuesdays, and Wednesdays. We also drop off all shipments to a Fedex hub, to avoid additional drivers handling the packages, and minimize the amount of time the animals spend in the package. Shipping will be arranged with the customer only when payments have been received in full.
Shipping for domestic (US) orders is $60 flat. Local pickups at shows we are vending or attending are also welcomed, in which case, there will be no shipping costs.
Live arrival is guaranteed for all animals unless the animal is potentially ovulating/gravid, in which case the customer will be forewarned.
The live arrival guarantee will be voided if no one is available to receive the package, or if receipt is not confirmed via PM, email, or phone within an hour of delivery. If your animal has a rapid decline in health following shipment, compensation may be awarded on a case-by-case basis, depending on situation and especially depending on the husbandry conditions on the customer's end.
*Animals dead on arrival require immediate photo evidence within an hour of receipt, and email to inform us of the incident.*
Sex of animals are guaranteed unless sold as unsexed, "probable" or "temperature sexed." Incorrectly sexed animals can be returned (shipping at buyers expense) for full refund, credit or replacement.
By placing an order for a live animal, you are acknowledging you have read and agreed to these terms.