How do you ship?
All domestic orders for live animals are shipped via Fedex overnight express through Reptiles2You, resulting in
a typical delivery by 10:30am on the scheduled delivery date. Please be aware of your local laws in keeping reptiles. Currently we ship throughout the contiguous US (continental states, excluding Alaska.) We are amendable to exports as well, though this will be at the expense and effort of the buyer.
*Note the delivery by 10:30am is not a guarantee, but is a rather consistent estimate through FedEx*
We ship live animals overnight only on Tuesdays and Wednesdays. We also drop off all shipments to a Fedex hub, to avoid additional drivers handling the packages, and minimize the amount of time the animals spend in the package. Shipping will be arranged with the customer only when payments have been received in full. Forecasted low temperatures must be above freezing (32F) along all points of the journey. We gladly hold animals until the weather is suitable to safely ship.
Shipping for domestic (US) orders is $60 flat for up to three (3) animals, but larger shipments may result in higher shipping costs. This cost is NOT INCLUDED in the listed pricing for live animals.
Do you ship internationally?
We do not currently ship goods internationally (we can arrange international shipping for photo prints on an individual basis.) We can arrange for international shipping for animals, depending on country. Generally, this will be done via Reptile Express International, who service Canada, Europe, and Asia. If interested in this, please email us (email@example.com) to begin sorting out details for your order. Export fees, and additional shipping outside of the US are the responsibility of the buyer to arrange and pay, and can be done directly through REI website here.
Unboxing and setting up your new gecko:
When arriving, the animals are typically slightly cooler than ideal temperatures. It is important to let them gradually warm up to room temperature, opposed to exposing them to a rapid temperature shift. For crested geckos and other New Caledonian geckos, this is simple, since they are adequate at room temperature and need no supplementary heat.
When you take the animal from the box, give the deli cup a quick inspection to make sure the animal is generally fine, and wasn’t banged up in shipping. It is a rare occurrence, but can happen nonetheless.
Crested geckos are also known for occasionally dropping a tail during shipping. This affects the animal in no way regarding health or ability to breed. But if it does happen, be sure to set them up accordingly in their quarantine enclosure (typically paper towels for substrate, and everything swapped out and cleaned every few days while the wound heals over.)
When you’re preparing to remove the gecko from the deli cup, be sure to do so over, or at least near the enclosure, as it will likely be jumpy due to being shipped. If you can manage to get them to cooperate, lightly grip the gecko to remove it from the cup, and give a more thorough inspection, prior to setting it in the enclosure to settle in.
The first few weeks:
This part is important, for the health of the animal. As tempting as it will be, only subject the animal to minimal handling during the first several weeks. We suggest at least a 2-3 week period to let the animal acclimate to its new environment prior to really handling. During this period, you can certainly expose the animal to your hands briefly while you’re spot cleaning the enclosure, placing new food in, or removing old food. This will help the animal get acclimated to the enclosure, but also acclimated to you, while you also take this time to observe the animal and learn it’s behaviors.
Whenever you add a new animal to your care, it is critically important to quarantine them, regardless of where they’re coming from. This is important for not only the health of your new animal, but also to the health of animals already in your care. This period allows you to closely monitor the animal and ensure it is eating and staying hydrated fine, but also producing waste fine. Typically, we recommend at least a 60-day period, though if everything is fine, or we thoroughly trust the source, we will abbreviate that to 30 days, but never shorter.
During this period, simply be sure to wash your hands thoroughly between handling any other animals and their enclosure/décor, and handling the new animal and its décor. Additionally, we always recommend handling the new animal last (ie- if you’re making rounds placing new food cups, place the new animal’s last, but still wash your hands prior.)
Do you ship internationally?
We do not currently ship goods internationally (we can arrange international shipping for photo prints on an individual basis.) We can arrange for international shipping for animals, depending on country. Generally, this will be done via DDI for shipments to or through Europe, or via Reptiles Express International for shipments to Canada. If interested in this, please email us (firstname.lastname@example.org) to begin sorting out details for your order.